Privacy policy
This policy explains what personal information Heartbeat Medical Services Ltd collects through this website, why we collect it, and what you can do about it. It covers this website only.
Please do not send us health or medical information through this website. We do not ask for it, and we do not need it in order to answer an enquiry or prepare a quotation. If we need clinical details to plan a booking, we will arrange a safer way to collect them.
Who we are
Heartbeat Medical Services Ltd provides non-emergency patient transport, event medical cover and medical training in the United Kingdom.
We are registered in England and Wales under company number 10204178, with a registered office at Grantham, Lincolnshire, NG31 8GX. We are the data controller for the information described in this policy, which means we decide how and why it is used.
How to contact us
For any question about this policy, or about the personal information we hold about you, contact us:
- Email: enquiries@heartbeatmedicalservices.co.uk
- Post: Heartbeat Medical Services Ltd, Grantham, Lincolnshire, NG31 8GX
What we collect
When you send us an enquiry
We collect what you type into the enquiry form. Depending on which form you use, that is:
| What | Required? | Why we ask |
|---|---|---|
| Your name | Required | So we know who we are replying to |
| Email address | Required | So we can reply |
| What you need | Required | So the right person picks the enquiry up |
| Organisation | Optional | Helps us quote accurately for events and workplace training |
| Phone number | Optional | Only used if a call is quicker than email |
| Your message | Optional | Whatever you choose to tell us |
| Your consent tick | Required | We record that you agreed, and when |
The message box is free text, so please only put in it what you are happy for us to hold. See the note at the top of this page about medical details.
When you browse the site
We use privacy-friendly analytics to understand how the site is used. This records things like which pages were viewed, roughly which part of the country the visit came from, and what kind of device and browser were used. It is not used to identify you personally, and we do not use it for advertising.
Why we use it, and our lawful basis
We use your details for one purpose: to reply to your enquiry and, where relevant, to prepare a quotation.
Our lawful basis is your consent, which you give by ticking the consent box before you send the form. You can withdraw that consent at any time by emailing us — we will then delete your enquiry unless we have to keep it as part of a booking record (see how long we keep it). Withdrawing consent does not affect anything we did with your details before you withdrew it.
We do not add enquiry details to a marketing list, and we will not send you marketing unless you separately ask us to.
How long we keep it
- Enquiries that do not lead to a booking are deleted after 12 months.
- Where an enquiry becomes a booking, your contact details are kept with the associated business records for 7 years, so we can meet our accounting and insurance obligations.
- Records of your cookie choice are kept for 365 days, the same period the choice itself lasts.
Your rights
You have the right to:
- ask for a copy of the personal information we hold about you;
- have inaccurate information corrected;
- ask us to delete it;
- ask us to restrict how we use it, or object to us using it;
- receive it in a portable format; and
- withdraw your consent at any time.
To do any of these, contact us using the details above. We will respond within one month. There is no charge.
Complaints
If you are unhappy with how we have handled your information, please contact us first so we can put it right.
You also have the right to complain to the Information Commissioner's Office at ico.org.uk, or by calling 0303 123 1113.
Changes to this policy
We review this policy regularly. Any change will be posted on this page with an updated date at the top.